Siedah Israel, Executive Administrative Assistant

Siedah Israel is a highly talented Executive Administrative Assistant to Senior Accountant Musheerah "Shalom" Idibo, EA. She has over 12 years of experience in planning, organization development, and executive management. She prides herself on client satisfaction, executive team support, mentoring, and leadership development. Siedah enjoys working with people, learning, and taking on new opportunities. She is a great team player and a valuable member of Shalom Consulting Group executive team.

She has the ability to facilitate positive change in any working environment, support labor-management reengineering initiatives, and meet organizational operating, financial, and quality objectives. Her ability to write and implement efficient work schedules, policies, programs, and procedures add value to the accountant-client relationship.

Executive Administrative Assistant

Shalom Consulting Group February 15, 2021

• Administrative point of contact between Shalom and client
• Administrative point of contact between the executive and internal/external staff
• Managing the executive's day-to-day calendar, including making appointments and prioritizing the most sensitive matters
• Organizing meetings, including scheduling, sending reminders, and organizing what is a priority.
• Answer phone and respond to voicemails in a timely manner
• Manage client relationships and client retention programs
• Manage client engagement and contracted services
• Process payments for appointments, and retainers
• Planned and moderated client virtual and TeleAccountant meetings
• Responding to all customer inquiries in a polite and timely manner
• Organizing files for billing and client digital records, etc

June Clark, Receptionist

June Clark started with Shalom Consulting as the Head Receptionist in May 2020. Prior to working at Shalom Consulting Group June worked as a Laboratory Administrative Assistant at University Hospital in Newark, NJ for over 30 years. Her experience working in patient care has made her a great asset to our administrative team. She loves helping people and has received many accolades from clients while on the phone.

Head Receptionist

Shalom Consulting Group- Hired Date: May 1, 2020

• Manage and oversees the firm’s call center team
• De-escalate situations involving dissatisfied clients, offering client assistance and support
• Take client calls and provide accurate, satisfactory answers to their questions and concerns
• Take detailed notes regarding client call and issues unable to resolves at the receptionist level
• Call clients and customers to inform them about the company's new partnerships, services, and policies
• Guide callers through troubleshooting, navigating the company website site, using the client portal, and /or electronically signing documents.
• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
• Help to train new employees and inform them about the company's customer management policies
• Organize and update existing data in client databases
• Verify outdated data and make any necessary changes to records

Tikiesha Foster, Billing Specialist/Account Manager

Tiikesha Foster started with Shalom Consulting as the Billing Specialist/Account Manager in May 2021. Prior to working at Shalom Consulting Group Tikiesha worked as an Account Receivable (A/R) team lead and supervisor at Olympia Chimney.